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GENERAL
This website is owned and operated by Aoife Noone Consulting Limited trading as Noone Cyber Services (referred to below as NCS) with a registered address at: Carhoon, Gurteen, Ballinasloe, Co. Galway, Ireland.
By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.
Terms & Conditions of Noone Cyber Services
1. Fees and Hours
1.1 Package hours - When you work with Noone Cyber Security (NCS) you will be a part of a chosen package or agreed statement of work. This may be a one-off package, a retainer package or an agreed scope for work. The breakdown of hours will be discussed prior to the contract starting and based upon the estimate/proposal that has been sent over and agreed as per the contract provided and statement of work. Noone Cyber Security (NCS) also offers bespoke packages and the payment terms for them will be agreed upon inception.
1.2 Phone, Email & Social Media - There is a 48 hrs turnaround response to phone and email. Any calls after 17.00 will not be answered until the following day. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours. NCS reserves the right to not reply to any emails or enquiries that they deem to be spam, junk or of a false nature.
1.3 Punctuality - If a client is more than 15 mins late, then they will be charged for this time and depending on NCS’ schedule we may not be able to stay later once the allotted time has expired.
1.4 Travel time - NCS retains the right to charge for travel time. If fees are to be applied, this will be discussed and confirmed in the statement of work and prior to the contract starting date.
1.5 Payment terms and invoicing - NCS will invoice based on the agreed package or statement of work chosen. Package fees are due to be paid prior to NCS engaging in work on your behalf. Payment terms for non-package programs of work (defined as client engagements greater than 30 days) will be agreed upon with the client and approved within the statement of work and agreed contract with the client.
Depending on the package you choose full payment is due in advance of the hours to be rolled out. You will be notified when you near the end of each package. Further Works will not be progressed until full payment is received on retainer (please note that this may affect planned deadlines). Any hours spent on your project that are outside the agreed hours will be charged on an individual basis which will be at a higher rate than the retainer hours.
1.6 In some specific cases, NCS may extend credit terms but makes no guarantee of providing credit to any customer. In the event of being offered a credit facility, and if the Customer fails to make any payment within 30 days of it becoming due, NCS shall be entitled to charge interest at the rate of 8% per month on the outstanding amounts.
1.7 If the Customer fails to make any payment within 30 days of it becoming due, NCS shall be entitled to remove all work carried out as part of the order and suspend all services until payment has been received in full.
1.8 Please note that ownership of all work completed will remain with NCS until all work has been paid for in full. Once full and final payment has been received, ownership will be passed to the client and all access to the client’s systems and passwords will be deleted upon receipt of the full payment.
2. Noone Cyber Security Initial Consultation Call
NCS will carry out a thorough information overview of your business prior to engagement and creates a subsequent scope of work based on the information provided. NCS is conscious that the information that they create is bespoke and specialised and as such, there is a consultation fee that guarantees a full breakdown of the information discussed and proposal which is valid for 30 days. Please note that the first 30 minutes of this call is free, and any subsequent time or calls are priced at €99 which will be paid upon receipt of the invoice.
Any subsequent business relationship that might emerge from this consultation will be covered by a contract, terms and conditions and payment of fee as set out in 1.5 of this document.
3. Cancelling pre-arranged appointments
NCS has a set schedule every week and works with a variety of clients. If your circumstances change then NCS requires a minimum 24-hour cancellation period for meetings/other. Failure to cancel your appointment before 24 hours (except in exceptional and one-off situations) will be chargeable.
4. Cancellation Policy
NCS can only work with a client if the relationship is open, transparent, and reciprocal. If either party feels that the relationship between the client and NCS has broken down, then NCS and/or the client retain the right to withdraw from the agreed contract. All efforts will be used to re-establish the lines of communication between all parties but if this fails and it is agreed to terminate the contract then 30 days notice from either party is the minimal amount of time required to close off all outstanding work and invoices will be produced to cover all due monies on your account.
5. Client Obligations
To enable Noone Cyber Security to perform its obligations we expect the client to:
5.1 Cooperate with NCS and respond to any queries within a responsible period of time.
5.2 Provide promptly information reasonably required by NCS.
5.3 Obtain all necessary reports, access to data and specific reports which may be required to complete the work- any fees that may arise are the responsibility of the client
5.4 Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.
6. Noone Cyber Security (NCS) Obligations
6.1 NCS takes pride in the services that they offer, and they shall perform the services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
6.2 NCS undertakes to keep confidential all information supplied by you and will not make such information available to any third party without obtaining prior permission.
7. Non-Competition
The materials supplied by NCS (including all content supplied at workshops and seminars) are of a confidential nature. From time to time, NCS may use examples of work they have created or businesses that they have worked with to illustrate certain points. Any attempt by the Customer to enter the markets that NCS operates in after gaining possession of such materials will be classed as entering into competition with NCS.
8. Client meetings
Every conversation between NCS and the client will be summarised, forwarded, and approved by the client before progressing any work. Ideally, this will follow within 48 hours following the meeting/call but due to the high volume of decision-making throughout the agreed scope of work, it may not be always possible to meet this timeframe.
9. IP and protecting intellectual property
Noone Cyber Services has copyright on their intellectual property. You are not allowed to replicate, duplicate, copy or re-use their protected information without the express and unequivocal consent of NCS.
10. Speaker Engagement
NCS carries out various speaking engagements. Each event is created individually, based
upon the conversations and information that has been provided through the performance
of the contract. The content of these events remains the intellectual property of NCS
once the event has taken place. Recordings of the event cannot take place without the express permission of NCS, who will be captured during the function of carrying out their contracted role, and this must be obtained prior to the event taking place.
Please also note that NCS authorises the sharing of all recordings provided for an
organisation only within the ethernet of that business and cannot be shared externally outside that company without NCS’ express permission. Any social media images used in
connection to any event NCS participates in must be approved prior to publication and
NCS also retains the right to publicise its role in this event across their social media
platforms.
11. Legal Advice
NCS reserves the right to consult with their legal advisors in all cases of Court orders for
access to personal records and/or all other information requests.
Where other names have been mentioned through the course of the sessions with NCS
then NCS reserves the right to redact these names on all shared documentation.
12. Managing Client Expectation
When NCS works with a client there are certain areas that NCS cover and others that they do not. NCS will always work transparently and openly with a client and provides the following:
What NCS does provide:
· Security and awareness training/workshops on Cyber Security Topics
· Advice on internal/external audits
· Segregation of Duties specialist consultations
· Advise on Identity and Access Management Services
· Role based Access Control specialist consultations
And what NCS does not cover:
· Does not provide back-up cyber security services
· Completion of audit work that requires on-site and specialist business knowledge – training is provided for all employees to complete this role.
· Day-to-day management of all cyber security issues - NCS works as per agreed scope and statement of work.
13. Working with Clients as a Third-Party Specialist
In some instances, NCS will be asked to work with clients through a subsidiary or trusted fellow business owner. This may result in NCS working with a client that has been referred to them by another company. In this situation, NCS will work with directly with the referred client and the subsidiary may not always be part of the consultations. All agreed works between the client and NCS will be recorded and shared with all parties concerned and once the client has agreed on the proposals NCS has suggested then NCS will carry out the work to that specification.
Terms and Conditions of Service
CONTRACT OF SERVICE
When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.
INDEMNIFICATION, LIABILITY, AND LIMITATION
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
SALES OF SERVICES
If you are not a consumer, you confirm that you have the authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of such.
REFUNDS
We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods.
SOCIAL MEDIA PLATFORMS
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
DATA PROTECTION, PRIVACY AND SECURITY
Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.
GOVERNING LAW AND DISPUTES
This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.
VARIATION OF THESE TERMS & CONDITIONS
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.
SEVERABILITY
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
WAIVER
The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
ENTIRE AGREEMENT
These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
CONTACT INFORMATION
You may contact us by e-mail at the following address: aoife@noonecyberservices.com
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.
1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site: https://noonecyberservices.com/
By providing us with your data, you warrant to us that you are over 16 years of age.
Contact Details
Our full details are:
Full name of legal entity: Aoife Noone Consulting Limited T/A Noone Cyber Services
Name of Data Protection/GDPR: Aoife Noone
Email address: aoife@noonecyberservices.com
Postal address: Carhoon, Gurteen, Ballinasloe, Co. Galway.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at aoife@noonecyberservices.com
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Noone Cyber Security does not process sensitive data.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy below for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
As a visitor to this website we may be using Google fonts and as such your IP address will be made available to Google. Please note that Google can have access to your IP address and/or personal when their platform is used in the performance of the website. Many websites and apps use Google services to improve their content and keep it free. When they integrate our services, these sites and apps share information with Google. In order to learn more about the kind of information that is used please click on https://policies.google.com/technologies/partner-sites?hl=en-US
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at aoife@noonecyberservices.com
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. TRANSFER OF PERSONAL DATA
We use Go Daddy for our website platform. Their servers are based in USA and also in Amsterdam, which is covered under GDPR. Go Daddy are covered under the Privacy Shield and also the California Consumer Privacy Act. The U.S. Department of Commerce’s International Trade Administration (ITA) continues to administer the Privacy Shield program, including processing submissions for self-certification and re-certification to the Privacy Shield and maintaining the Privacy Shield List. The decision of Schrems II case does not affect the Privacy Shield requirements. All personal data transferred through the USA is protected by the Privacy Shield and constantly monitored for any breaches or changes in data processing law.
We also use Go Daddy for our hosting as part of the website package.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
During the performance of our contract some personal data may be transferred through our operating systems. This information can be both in telephone and text formats and also verbally. We treat this information with the upmost importance and given the sensitivity and possible legal consequences which could be attached to the retention of this material we operate a specific retention period for this area. We will store this information for two calendar years after it has been captured and the services we offer has been completed and upon which time it will then be deleted.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://www.dataprotection.ie/
If you wish to exercise any of the rights set out above, please email us at aoife@noonecyberservices.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office https://www.dataprotection.ie/. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Examples of our third-party links are; Mailchimp, Calendly, Instagram, Active Campaign, Linkedin, Twitter- this is not an extensive link and some of these platforms may not be in operation at the current time. There will also be other third-party links attached to the Go Daddy platform which are used to enhance the performance of the website. Please note this is not an exhaustive list and can be added to or deleted to as this website evolves.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy below.
What’s a cookie?
Cookies are small files of text, typically of letters and numbers, which contain information and are downloaded to your computer or mobile device when you visit our website. They do a lot of things including helping us to understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. Cookies can also help us to identify other products and services which are more relevant to you and your interests.
How do we use cookies?
Individual cookies we use and the purposes for which we use them for:
We continually update our technology so that we can provide you with the most efficient and useful tools. These updates include how we use cookies, placement of new cookies as well as the extension to older cookies to make them more efficient so that we can provide you with a better service. This list may be updated from time to time.
Your Cookie Choices
Using the options above, you can turn cookie categories on or off as you so require. As mentioned above, we need strictly necessary cookies always active in order for the website to function. However, if you wish to remove all the cookies, please review the options settings in your browser.
What happens to Cookies that have been downloaded in the past?
You can delete existing cookies from your browser. Otherwise, they will remain until they expire. Once you have disabled a cookie, we will stop using it to gather information. However, we may still use information gathered previously when the cookie was active.
Reach out to us to learn more about the importance of cyber security systems, or to request our assistance.
Copyright © 2018 - 2024 Noone Cyber Services - All Rights Reserved.
Noone Cyber Services® is a registered trade mark in the EU.